StepUp Wilmington

When Jimmy started his journey with StepUp Wilmington, he knew that he had the opportunity to not only change his life, but the lives of others as well. “I’m in recovery from substance abuse. I went through the Wilmington Treatment Center and they have an alumni organization. One thing they do is provide support for people in recovery, especially once they’re out of the treatment center. I found out about StepUp through those efforts, and we’ve been recommending you all to people,” Jimmy explained, adding that he feels comfortable being transparent about his story.

“I’d reached a stage in my life where it was time to get back on track,” he added. “I’d been out of work for a considerable amount of time, and I immediately thought of StepUp Wilmington. I actually had Kelly, the alumni coordinator, encouraging me and helping me register. I guess I got lucky that I got into the new ARP training program! I’d started a few weeks before that started with my Talent Manager, Alicia, on Zoom, but when the new class started I was able to transition straight to that in-person program.”

Jimmy went into the program with two objectives. “First, my personal goal was to understand how to deal with the big employment gap. The second reason I enrolled is because I’m a North Carolina-certified peer support specialist. I wanted to learn everything I could about the program so I could share my lived experience with the alumni of the Treatment Center and with anyone I meet who has difficulty finding jobs.”

For Jimmy, the two most beneficial parts of the experience were the consistent push to be proactive in his job search and the volunteer engagement. “I already had an interview set up with a company when I started the in-person training. But even with that in the works, I went on ahead and found four other companies and put my resume in with them. One of those four I’m now working for! I was comfortable with waiting to get called back, but because of StepUp’s encouragement, I was able to take charge.”

“Everyone on staff was beyond helpful–absolutely awesome. Alicia has a lot of energy, positivity, and personality! But I don’t want to leave out that the volunteers were amazing people. The lived experience they brought was priceless–especially with the mock interviews. Because I had such a long gap in my job history I was pretty nervous about it. But I was able to use the experience in the two interviews I had for my current job; one on zoom and one in person.”

Shortly after graduating from job training, Jimmy started his new position as a Behavioral Health Specialist with a focus on substance abuse. “To anyone considering StepUp, stop considering it and just go do it. I believe that they’ll do anything and everything within their power to make sure you find adequate employment so you can continue working your skills to find your next step. And with their job division, Beyond Talent, you can walk through the door and they already have a list of companies looking for people to hire. I can’t express it enough; I don’t have the words. It was truly an awesome experience.”

If you or someone you know is struggling to find work because of an employment gap, history of substance abuse, or any reason at all, contact us at StepUp Wilmington and let us support your journey toward starting a new chapter!

In 2019, Brooke came to StepUp Wilmington looking for support in her job search. Now two years later, when she needed to leave her old position for another new one, she was able to use what she learned from StepUp to snag one faster than ever. “A friend told me about [StepUp Wilmington] and thought it would be a good idea,” Brooke explained. “My job search was a loney, arduous journey. So I just thought ‘I’m going to see what it’s all about.’”

For Brooke, StepUp Wilmington’s job training was an instant fit. “They taught me so much about how to get the interview in the first place and how to conduct myself: what to say, not to say, what to wear… it was very very helpful! Everyone was so good at following up with me–it really made me feel a part of you guys. Someone told me ‘we’re all in the boat at some point.’ StepUp was available for me, and that meant so much to me.”

The first job that Brooke got through her StepUp experience was in the auto industry. “I heard about a job fair through StepUp Wilmington and the company had a booth there. I introduced myself and soon after I got a job as a receptionist there; I also got a job as an accounting associate too! It was because of their training and their telling me about the job fair that I was able to get my foot in the door.”

Brooke eventually decided it was time to set a new course.. “I immediately thought of StepUp Wilmington. I knew I needed to reconnect with you guys ASAP. And just based on following what you all had recommended I do, I found another job within the month!” Now Brooke works as a receptionist for a hospitality company. Though she’s new in the role, she’s excited that the job offers ample opportunities for extra hours.

Recounting her experience with StepUp Wilmington, Brooke shared that “it’s the best thing I ever did. I no longer felt alone. To be connected with so many great people and to be refreshed on what to wear, what not to wear, my elevator pitch; even what I already knew from before and needed a refresher on.

“Never give up. Just keep going, and give it a chance. Put your best foot forward and God will do the rest.”

If you’re like Brooke and feel like you need something new from your old or current job, contact us at StepUp Wilmington today and let us support you in charting a new course!

When Alyssa graduated from the University of North Carolina Wilmington with a degree in International Studies and a minor in Security Studies, she had hoped to put her education to use by launching into a government career in international security. But without a master’s degree or the appropriate work experience, she quickly realized that there was more work to be done before her dream could become a reality. “A girl working as a bartender part time doesn’t look too good for that position,” Alyssa admitted. “I wanted to find a job that could get me into office work instead of service jobs.”

A relative had successfully sought support from StepUp when they’d lost their job last year due to COVID, and when Alyssa found herself struggling to find an office position that would give her experience for government work, they recommended she give it a shot. “I just decided ‘why not?’ Thankfully y’all were doing a Jobs Week right when I needed it!”

After starting Jobs Week, Alyssa found that the mock interviews were among the most enlightening workshops for her. “They made me reevaluate the interview process and how I presented myself. It just showed me how to market myself better. They taught us how to give an elevator pitch. And taking the class made me realize how much more capable I was than I thought. After getting rejected, you start to think maybe you’re not as good as you thought you were… but the class makes you take a step back and learn to not second guess yourself.”

Alyssa continued. “When you’re applying to jobs, it’s kind of a lonely road, especially without a support system. So having the mentor relationship with my Talent Manager, it brought me out of a negative headspace. They showed me ‘this is how you do it.’ That was really nice–a non-biased mentorship. When you go to your family, there’s a bias. But StepUp was constructive; they brought me into a more stable, neutral space.”

During and following her time in Jobs Week, Alyssa applied to seven different jobs and was made a promising job offer as an Administrative Sales Assistant within two weeks of completing her time with StepUp Wilmington. “I was like, ‘are you sure you want me?’ [Laughs]. I had no experience in this kind of industry. But they gave me a chance, and that’s all I needed from someone. I’m very smart, very driven–I just needed an opportunity to step out.”

After giving StepUp Wilmington a shot for herself, Alyssa recommends their services to anyone else also struggling to find their first step to their dream career. “It’s easy to get discouraged, and I know as someone who internalizes a lot of failures. It’s not you. Sometimes these jobs don’t see your potential or skills, but don’t take it personally. Know yourself, and be confident in your skills–even if you don’t yet have the exact skills needed. If you’re confident and know your worth, it’ll work. Believe in yourself.”

If you have a dream job or career, believe in yourself! Contact us at StepUp Wilmington today and let us support you in making your dream a reality.

For Kyava, earning her Medical Assistant degree from Miller-Motte College was a great accomplishment. But when difficulties with her post-graduate certification, as well as the recent passing of her mother made her efforts to find work in the medical field more difficult than she’d hoped, Kyava felt like what began to hold her back more than anything else was the loss of confidence she’d had in herself. “I knew I wanted back in the medical field… but I was willing to take just anything at that point,” Kyava noted.

While searching for work, Kyava first found out about StepUp Wilmington when she came across the organization online. But it wasn’t until her sister suggested she check out what StepUp had to offer that she decided to get involved. “I knew I needed help; it was a fresh start for me. And it turned out to be a Godsend; I was called back within two hours.”

When Kyava started working with StepUp during Jobs Week, she found its job training helpful, especially the interview preparation workshops. “They were very sweet during the mock interviews.” But what helped her the most was the emphasis on affirmation throughout the process–especially the StepUp Wilmington mantra: “I am a valuable person of great worth.”

“[My Talent Manager] Julian kept motivating me: ‘you’re very smart, you can do it.’ I don’t really have a support system right now, so that’s what really carried me. I look to him as a mentor.”

Shortly after her time in Jobs Week, Kyava was given two different job offers in the medical field as a medical assistant! “[StepUp Wilmington] put me in a better state of mind to go after what I got my degree in. It was a mind thing for me. So just keep pushing. Pray. Even in the storm you just have to look through to the light and believe in yourself.”

You are a valuable person of great worth. If you or someone you know is looking for the confidence to go get the job you deserve, contact us at StepUp Wilmington today to start on the path to satisfying employment!

Wilmington, NC – June 15, 2021 – StepUp Wilmington is excited to announce another step forward in its mission with the launch of a new brand, Beyond Talent.

Beyond Talent will serve as the job placement division for StepUp Wilmington, building off of StepUp’s existing training model. Since August 2020, Beyond Talent has secured 20 contracts with companies in the Cape Fear area and placed 23 candidates into jobs with an average wage of $13.20/hour. “We are excited about the evolution and launch of Beyond Talent, and the opportunities it creates for candidates seeking work and businesses looking to hire work ready talent in the Cape Fear area,” says Will Rikard, Executive Director of StepUp Wilmington.

The goal of Beyond Talent is to create more, better paying career opportunities for graduates of StepUp Wilmington’s programming. This will support business growth in our region and create a self-sustaining funding stream for StepUp Wilmington.

Beyond Talent was inspired by other successful workforce development organizations like Cara Connects in Chicago. Their design is based on an alternative staffing model that uses market-based approaches focusing on an individual’s long-term success. StepUp Wilmington is excited to add Beyond Talent to their list of ever-growing strategies to reduce poverty and increase prosperity and opportunity for all Cape Fear region residents.

For more information about StepUp Wilmington, visit www.stepupwilmington.org or contact info@stepupwilmington.org. StepUp Wilmington is a 501(c)(3) charitable organization.

The early months of 2020 were a rude awakening to the challenges that the next year would bring for everyone, and things were no different for Vanessa. In January, she was dismissed from her position as an office assistant; in February, she contracted what she believes in retrospect was likely COVID-19; and then in March, her mother was diagnosed with breast cancer. “I was very fearful,” Vanessa says, recounting the various challenges she’s faced. “I searched for jobs, but with COVID exploding, I needed to use the pandemic assistance that gave me the opportunity to help my mom since her doctors were in South Carolina. I was terrified; I didn’t want to go anywhere.”

Eventually Vanessa decided “well, I have to do something!” and began looking for a new job. “I was at the unemployment office when I saw this peppy young woman bouncing around introducing herself–Alicia–and I thought to myself, ‘what was she promoting?’” That something ended up being StepUp Wilmington, and after learning more about the services offered, Vanessa decided she had to be a part of the program.

“When you reach a certain stage in your life, you think you know things… when you actually have no idea [laughs]. I’d just started to scratch the surface. Bruce was my Talent Manager for a bit and then Ashley became my coach. Even though we never met face to face because of COVID, we’re kindred spirits. She was so open and honest and encouraging. she listens to me be chatty cathy all the time [laughs]!”

“Whenever I felt overwhelmed and felt like I needed a break from the job search, Ashley would still check up on me and my wellbeing. And in September when I got the notice that my unemployment was running out and I was applying for jobs left and right, Ashley was right there ‘pounding the pavement’ looking for work with me.” Eventually, a friend of Vanessa’s told her about a housekeeping position at Dosher Memorial Hospital. “I remember Ashley telling me that even though it may not be the dream job at the moment, I’d at least have my foot in the door.”

According to Vanessa, even after securing the job, Ashley continued to be a coach and to be sympathetic to her frustrations with the position. And when her supervisor told Vanessa that she had to be in the department a year before she could transfer to a different one, Ashley told her to apply for the transfer anyway. “I applied for the Patient Access Coordinator job, and my supervisor suddenly approved the transfer! I don’t know why they didn’t tell me I could do that before!”

“I feel like with the transition from banking to the medical field, people would assume that they have nothing to do with one another, but they do! It’s a customer service aspect. At the end of the day, it’s about making people feel safe and that they’re in a good place and capable hands. Same thing with banking and money. Without people, you don’t have a job. So many places don’t realize that.”

Secured in her new job, Vanessa says that she’d give StepUp Wilmington “two very enthusiastic thumbs up!” “Everybody deserves a fair chance regardless of where you come from or what you did. Everyone deserves that second chance. It’s easy to get discouraged–to feel like you have no place you can turn. But everybody deserves a fair chance regardless of where they come from, and StepUp Wilmington gives you that. It’s a treasure… truly.”

If you’re someone who’s found your job search challenging, regardless of your level of experience, contact us at StepUp Wilmington to learn how you can find a job that fits your needs and your passions!

Did you know that only 27% of people who obtain a college degree actually have a job related to their major? This can be attributed to a number of factors, ranging from many jobs not necessitating a specific field of study, to labor-market disparities that make it difficult for people looking for jobs to find one that fits their exact passion and skill set.

Lauren is one of the many people who was struggling to find a job that fit her degree before she came to StepUp Wilmington for assistance.

Though she was born in Virginia, Lauren was raised in Wilmington, which she considers to be her true home, and she has a heart for taking care of the people in her community. But while she has always been open to taking any job where she can help others, what Lauren truly desired was a position where she could use her medical degree. It was while she was working as a substitute teacher at Girls Leadership Academy of Wilmington (GLOW) that she found out about how StepUp’s services could be the key to making that happen for her.

After signing up for Job’s Week with StepUp, Lauren was taken aback by how personable and committed she found the organization’s Talent Managers to be. “StepUp’s staff was so easy to relate to … just having their encouragement and seeing their support system and how they worked together motivated a desire in me for a specific work environment. It really pushed me forward to achieve my own goals.”

“And they don’t just find you a job and then you don’t hear from them anymore,” Lauren continued. “They actually check in with you and continue to share resources and ask you about your needs. It really feels like you’re getting an extra set of friends.”

After her time with StepUp, Lauren was able to secure a position as a Community Health Worker with New Hanover Regional Medical Center. Her advice, “Just do it. Come to StepUp with an open mind and stay positive throughout the process. The point of their advocacy is to get you a job that you’re going to love and want to stay in. And believe me, they’ll go the extra mile to get you into that job.”

Regardless of whether you have a degree or not, contact us at StepUp Wilmington to learn how you can find a job that fits your needs and your passions!

“Whatever I do, I take it to heart and put all the knowledge I have into it,” says Deborah Dicks Maxwell regarding the various passions and causes she’s fought for throughout her life. And anyone familiar with all that she’s done and still plans to do knows that she has all the heart and all the knowledge to back up the large plate she’s set for herself. Deborah is currently sitting as the President of the New Hanover County NAACP and as the District Director for the Walter B. White District of NC NAACP, and has scarcely taken a break from her work to improve life for all in Southeastern North Carolina since she returned to her hometown of Wilmington where she’s now lived for over 30 years.

Deborah was appointed president a little over 10 years ago, and notes that she’s seen a lot of growth during her time with this chapter. “Leading this branch has been a lot of work. But it’s been good because of the increase in collaboration between different organizations.” She has also noted an increase in visibility for the organization, and attributes this in part to the great effort that NAACP members have put into one of her great passions: increasing voter education and registration. “Voter registration is an ongoing process for the us. We’re already preparing for this year’s municipal elections. We want people period–not just people of color–to vote. In the past we’ve had booths, we’ve provided PPE packs to people, we’ve provided lunches, information, literature, we’ve done Souls to the Polls… and hopefully we’ll do all that again. There’s no one specific party focus. I just want people to understand and utilize their right to vote.”

However, voter education has been far from the extent of Deborah’s work. She’s worked for 25 years as a public health social worker, and though she’s recently retired, she’s not ready to slow down. As a social worker, Deborah’s goal was to link families with all available services including therapy, housing, childcare, and assistance for the elderly. Today, her work to support families in the community continues in a number of ways. At St. Stephen AME, she actively serves as a member of the Health Ministry; she also serves as a Board member for NC Child. And for the past five years, she’s used her position as NAACP president to host an annual health fair each April for Minority Health Month. “Our challenge right now is making sure that minority elders have access to the COVID vaccine, even if we have to move one county at a time.

“I’m glad to hear about the creation of the new clinics that are coming, but I hope that the county has strategically looked at locations and demographics and has picked a site that will be amenable to people most in need at this time. And of course we have to make sure that children’s immunization rates stay high.” While Deborah feels that there is a lot more we could be doing locally and nationally about COVID’s impact, especially on marginalized communities, she also added that there have been a number of proper steps taken. “The fact that they’ve identified racism as a public health hazard brought tears to my eyes. But we have to focus and make sure that [the city’s] resolution isn’t just talk; someone has to really walk it.”

In addition to her many other involvements and passions, Deborah is a member of the Board of Cape Fear River Watch, board member of the NC League of Conservation Voters Foundation, and a founding member of the Southeastern North Carolina Environmental Justice Coalition. A key component of her vision for climate justice involves focusing on the disproportionately disastrous effects that climate change has had and continues to have on communities of color. “Sea level rising training is something we should see more of in coming years. And we have to pay attention to climate gentrification, which occurs when minorities are displaced because they live in areas that would be safer from environmental hazards,” Deborah adds, alluding to how easily the affluent beach residents of the Cape Fear region could further displace and gentrify.

Ultimately, Deborah connects coming up with resolutions for these important societal needs back to city leadership doing more to work with grassroots actors to uplift often overlooked communities. “For starters, our children have been done a disservice through the education system. We have to improve our schools. If Wrightsville Beach is doing good, put more effort into places that need it.” Referencing economic and employment opportunities, Deborah then references ways the city could do more to support organizations and collaboratives like StepUp Wilmington and Genesis Block. “There are also unutilized building contracts that the city is working on where they haven’t reached their goal to hire minority contractors. We know that white women are minority contractors too, and make no mistake, we know that they’ve been working on it, but we need more Black and brown people employed as well.”

“The state, not just the city, needs to pay a living wage. We need better housing. People are concerned about gentrification; we aren’t keeping up equitable housing. There are many houses in Wilmington where six-figure white people move in next door, but a Black woman who could afford that same house in the 60s and 70s with a factory job? Her social security doesn’t even come close to matching up. I’ve been dismayed by the callousness of the comments people have made in city meetings regarding home ownership.”

Finally, Deborah boils our community’s needs down to this: “The city and county needs to listen,” she says. “They’ve already made their blueprints, so follow the steps and commit, and we will be already. But if they fail to follow those, there will continue to be issues. We have to be willing to look at the social determinants that cause these problems. Because this is a longitudinal thing. There is no quick fix. We have to be invested in the long run. No mandated quick fixes that will just fall off the next year. We have to be willing to invest in long term support for the Black community.”

When Kevin Spears was elected to the Wilmington City Council in 2019, he brought to the role not only his own lived experiences as a Black native of the city, but also his long history as a volunteer, activist, and advocate for the city’s underrepresented communities. This has included his positions as a member of the city’s Parks and Recreation Advisory Board; as president of Peace For the Port, a non-profit organization focusing on community violence; and as chairman of the MLK Jr. Recreation Association, a non-profit focusing on recreational and educational programs for inner city youth. For Kevin, community leadership is more than just talking. “I think at this point we’re done identifying the problems. So now it’s time for action. There have been a lot of meetings–too many meetings. Too much talk.”

For Kevin, one of the defining problems for Wilmington when it comes to removing obstacles for economic growth for the city’s Black community is a failure to envision a future that doesn’t involve Black people being “pushed aside” or excluded from the “grand scheme.” “What I find the problem to be is intentional exclusion. So, you have to be intentional about helping people in response. Something I’ve always talked about and practiced in life is focusing on the tangible. Let’s pluck the low hanging fruit. What the people of Wilmington–and the country–want to actually see is the effort. We can hear the talk, but when we don’t see the works. We’re riding down Market and there’s potholes all up and down and the street, but when you’re in Mayfaire, they’re as smooth as a baby’s bottom. Those are the tangibles. Those are things we can work on.”

Another obstacle Kevin pointed out to getting things done has been how we communicate about socioeconomic disparities. “What we have is a communication issue. Depending on where you are, your perspective is kind of skewed. But, that doesn’t necessarily mean that your perspective is wrong. If you’re sitting in Landfall, you might see a functioning community and don’t see any issues. But when you live in other places, you can’t help but see the effects of the opioid crisis. You’re not wrong based on your perspective; but it doesn’t mean that those other perspectives don’t exist. We need to do our best to communicate.”

“We also need to bring companies to Wilmington that are going to hire at a living wage and better rate,” Kevin added, pivoting to how the government can strengthen its commitments to combating underemployment, unemployment, and strengthening support for nonprofits. “We need to set the standard [for sustainable wages] within our own city limits. That’s how you change things. I’ve been on the other side. I know how it feels to not make enough–when everything is survival.”

“I think StepUp Wilmington does a great job about being diverse and giving people opportunity. That’s one of the biggest things companies need to do: you need to give people opportunities. This has been my word since 2019. We have to be a little more personal about things. When a person is trying to better themself and needs help… the bare minimum just doesn’t cut it. And I will say this–I know StepUp practices this as well: we have to allow people to pay their debt to society. Just because a person has a criminal history, that doesn’t mean they don’t want to be a productive part of society. If they’re applying for jobs and you close the door in their face, what message are you sending them? You’re basically sending people back into a life of crime. We need to be more forgiving as it relates to people trying to help themselves.”

However, as far as Wilmington goes when it comes to making the city more sustainably employing for its local residents, Kevin admits that up to now, we haven’t come anywhere close to doing enough. “We need a lot of help. A lot of help. The things that I’m saying now in 2021 are the same things I was saying as far back as 2017 and earlier. I have conversations with more important people as of late because of the addition of my title, but it all comes back to intent. People come to me with all these ideas. You can talk all day about helping people of a certain status or demographic, but what does the infrastructure of your organization look like? That speaks a lot about who you are. There aren’t very many prominent African Americans within these organizations that offer this help. It’s great to hire people. But we are more than construction workers, janitors, and kitchen help. You look at the numbers: that’s where we are. Sure, you’ve got some sprinkled through here and there in positions of leadership, but you look at the top organizations in our area–look at the makeup of those orgs and you tell me what you think.”

But Kevin notes that being in positions of leadership does not solve issues of race. “There is a very real fear that even if you do climb to a prominent spot… there’s still the fear of failure. That burden is a little more heavy when you’re a minority. You feel like it’s one mistake and you’re out. and we’re not as prone to bouncing back as other people. I’ll be frank: it’s a lot of burden to be cloaked in this dark skin,” he adds with a laugh.

Ultimately, whether it’s jobs, transportation, gentrification in housing development, or any other number of factors that feed back into socioeconomic disparities felt by the city’s minority communities, Kevin is personally determined to never get complacent in his mission to make the city a better place to live for all its residents. “I’d be glad to come out of my term knowing that I changed the lives of a bunch of people, as opposed to keeping them in the same position that they were in when I got here.”

“This agency was born out of my own experience,” says Frankie Roberts, who has served as the Executive Director of Leading Into New Communities, Inc. (LINC, Inc.) since he and co-founder Tracey Ray started it in 2000. LINC, Inc. provides transitional living and case management services to meet the needs of those who are returning from incarceration, and has successfully helped reintegrate over 1,200 men and women who have been released from prison since 2002; 92% of which have avoided reoffending thanks to LINC’s services.

Frankie was inspired to start the organization by his own experience with his brother. “I had an older brother who was drafted and deployed to Vietnam in ‘68. Once he got there, he found himself struggling with a heroin addiction.” Frankie shared that although his brother was eventually given an honorable discharge in 1971, his struggles with addiction caused turmoil in their relationship at home. “I became bitter and unforgiving because he took all the energy out of the household with his addiction,” Frankie recalls. “My brother was convicted of an armed robbery years later–I was about 12 then. Eventually I graduated from high school and went to barber school. He was out of prison by this time, but found himself back in the throes of addiction. He would come by the barbershop begging for money. I was still unforgiving.”

In 1997, Frankie had what he describes as his “Road to Damascus” moment. “One thing God showed me is that, were it not for his grace, my brother’s life could’ve been my own.” The next year, Frankie’s brother underwent a medical procedure; Frankie was determined to make things right once he had begun recovery. “God put it on my heart to make amends after all these years.” But right as Frankie was preparing to leave the barbershop that day to visit the hospital, he received an urgent call from his sister-in-law. His brother had already passed.

Two years later, Frankie and Tracey had started LINC, Inc.; an especially daunting task considering the lack of presence reentry work had in Wilmington at the time. “We were literally starting from scratch. We just started telling people we were available to provide support with a special focus on substance abuse. People started coming by and we would help them with resumes and things like that. It was a slow startup.” According to Frankie, things started to grow in 2002 when they started receiving funding from the North Carolina Governor’s Crime Commission, and again in 2007 thanks to the Second Chance Act, which authorized federal grants to organizations to provide housing, substance abuse treatment, employment training, and other services to aid in the reducing recidivism. Not only did this make LINC, Inc a more notable name; it also helped address some of their biggest challenges.

“The people we serve need employment skills, transportation… homelessness was a huge challenge. And people are obviously very discriminatory toward people with a criminal history; there’s always a Scarlet Letter behind your name,” Frankie noted, listing challenges that LINC, Inc. has had to navigate throughout the years.

“Recidivism was close to 70% when we started. One of the reasons this was so high was because of employer discrimination towards people with a history. We learned that you can cut recidivism in half just by having access to employment, so that’s what we focused on. We learned that if we can provide housing, and then wrap all the other services in ‘comprehensive case management’, then our success is more imminent. We opened a 10 bed campus over our office upstairs. Afterwards, our outcomes improved significantly. We’ve since been able to increase housing from 10 beds to 53 beds. That’s what changes things–the housing piece.”

“We’ve learned how to be strength-based and solution-focused. People returning from prison have always been criticized. When I think about who I was with my brother–treating him like the scum of the earth–that’s what these people are used to. So we learned to focus on each person’s strength and resilience. If someone’s 15 minutes late to an appointment, we focus on the fact that they made it. We know that because of various factors, the odds are often slim of people even showing up, so we’re just triumphant to have them with us. We’ve found that this creates a spark–an inspiration in people. You can see it. It’s not that you don’t deal with the tardiness; you just address it without tearing people down.”

Frankie points out that although there is more dialogue about the importance of reentry work these days, there are still challenges imposed by public and systemic biases. “Over 50% of the incarcerated are Black and brown people. Yet 60% of our residents are white. When people hear that they’re surprised, but when you look at the system, case managers who make the referrals for release are going to prioritize those who they think have the best shot. And of course, the white people get more of the privilege–the opportunity. What we’ve tried to do is make prisons and jails cognizant of this and provide training on reframing how you assess risk.”

In addition to citywide efforts, LINC, Inc. is engaged in statewide reentry work. One of the recent successes of the work of organizations like Frankie and Tracey’s? In 2020, Governor Roy Cooper implemented “Ban the Box” policies at state agencies to increase job opportunities for ex-offenders. “This means to remove the box for criminal history off the initial job application, which disproportionately affects people of color. We wanted to delay the question further in the process. Now we’re working on that same process with housing discrimination.”

Despite recent accomplishments, Frankie knows that there’s a lot more we could do. “We need to empower agencies like [StepUp’s] and ours. We need to ban the box when it comes to contracting work. We need to do more to incentivize businesses to hire people with records. And the government needs to hire more people with records themselves, and not just for entry positions.” But ultimately, Frankie believes that what this all boils down to is interrogating one’s own biases. “People have to seek from within. We want people–even our own staff–to recognize their biases.”

“I asked the mayor one time: ‘you know how we can switch this thing up and give people with criminal histories more access?’ He said ‘how’s that Frank?’ ‘You just practice forgiving and engage your own network–people like you–with influence. Then this thing will go away overnight.”