Transitioning from banking to the medical field during a pandemic was a challenge for Vanessa, but it is one that she knows she’s been well-prepared to take on. Guided by her mother’s wisdom from having been a registered nurse for 30 years, and relying on the strategies provided to her during her time at StepUp Wilmington, Vanessa is confident she has the tools to succeed. “We just have to batten down the hatches and do what we have to do–one day at a time.”
After completing the job training with StepUp, Vanessa’s first job at the hospital was as a custodian. But even when she saw an opportunity to become a Patient Access Coordinator, she wasn’t sure if that was the best move. What changed her mind? “It was my Talent Manager, Ashley. We were kindred spirits, and every week when she’d call me… [StepUp] gave me the courage.”
Now that she’s been in her role for six months, Vanessa’s found that what has truly been important for her in enduring the challenges of working in a hospital are a sense of community and never losing sight of what you’re fighting for. “There are some days when I walk through my door at home and I’m just in tears. But my colleagues and I find comfort in each other. For me, my time at StepUp affirmed that the people are the reason you do your job; a lot of people lose sight of that. Because at the end of the day it’s not about you. At the end of the day the patients are what it’s all about.”
Vanessa strongly believes that the key to overcoming both the pandemic and unemployment is education. “Whether you’re talking about how to nail an interview, your resume, or information on vaccinations, we can never stop learning.” For Vanessa, her journey to continue learning brought her to StepUp. “You can’t get this anywhere else. StepUp Wilmington is one of a kind. And I know there’s going to be some sort of light at the end of this tunnel.”
During this season of giving, we ask that you join us in supporting our mission, as we continue to walk alongside members of our community, supporting their journey towards a better life. Because we know that only together can we eliminate poverty one person, one family and one job at a time.
Together, we StepUp.